March 05 2014
Westfalia Technologies Hires Robert Douglas as Service Manager
Leader in Warehouse Automation Elevates Commitment to Customer Satisfaction and Expanded Service Resources
Westfalia Technologies, Inc. (www.westfaliausa.com), a leading provider of logistics solutions for plants, warehouses and distribution centers since 1992, announced today the appointment of Robert (Bob) Douglas as service manager. From the firm’s York, Pa. headquarters, Bob will assure customers’ Automated Storage and Retrieval System (AS/RS) solutions operate at optimal efficiency and Westfalia’s service and parts department has the bandwidth to support its growing customer base.
Bob brings over 30 years of management and customer service experience to the position. At Quad/Graphics, he was a member of a team that oversaw the acquisition and operation of multiple Westfalia AS/RS solutions used to optimize the sequencing and sorting of materials required in the print production process. His first-hand knowledge of Westfalia’s technologies will inform his actions as service manager, giving him the perspective to understand and assess issues with the customer’s view in mind.
Bob Douglas, service manager, said, “I respect Dan Labell and the Westfalia management team and truly admire the way they do business. Their technology is exceptional, and the entire company is dedicated to successful solution implementation and operation. In my experience, Westfalia seeks to be more than a vendor. It aims to be a business partner across the life cycle. Therefore, I will concentrate my initial efforts on holding face-to-face client meetings to understand service and parts needs; explore what, if any, gaps exist in the vendor-client relationship; and ascertain what can be done to eliminate any perceived gaps.”
Dan Labell, owner and president of Westfalia Technologies, said, “The addition of Bob Douglas to the management team marks a significant milestone in Westfalia’s history. Recent corporate growth makes it more important than ever to have an infrastructure in place to continue to deliver the exceptional level of customer service and that is a hallmark of our company. I am confident that Bob’s managerial expertise and professional demeanor will be an asset to the firm and contribute to our continued success.”