Westfalia Technologies Expands Aftermarket Operations Team
Logistics solutions provider’s invests in resources needed to provide quality solutions and exceptional support to its customers
York, PA— April 23, 2018 — Westfalia Technologies, Inc., a leading provider of logistics solutions for plants, warehouses and distribution centers since 1992, announces the expansion of its after-market operations team. As the company continues to experience robust growth, it remains committed to investing in the resources needed to provide quality solutions and exceptional support to its customers.
The after-market operations team works with customers to provide proactive system support in order to eliminate most reactive maintenance events for Westfalia customers and ensures the longevity of their automated equipment — keeping businesses running and protecting the customer’s long-term investment.
Leading the team is Wolfram von Schoen, vice president of aftermarket operations. Von Schoen’s experience building service businesses will help him as he provides strategic guidance to the organization. In this role, he is responsible for expanding Westfalia’s aftermarket portfolio in response to customer requests for local and additional services in the logistics automation and warehouse operations field.
Ryan Smith, vice president of automation, will also join the team maintaining a continuous personal relationship with clients and their key staff in order to understand and support their logistics business needs.
Robert Douglas, special projects manager, will be involved in implementing upgrade, modernization and expansion projects, as well as tackling any involved and unique challenges that require a close interaction of customer, service technician, equipment manufacturer and component supplier.
Westfalia’s field service department has increased by 50 percent over the past year, and continued growth is expected through the regionalizing of the team to respond faster to client service requests. Anthony Macharola will continue to serve as service manager, overseeing field technicians.
Rounding out the team is customer support supervisor, Chris Mecier. In his role, Mercier will assist customers with their parts needs—making sure customers have the right parts at the right time, whether for service repairs or spare parts.
In addition to these personnel changes, Westfalia is increasing its regional presence in select areas of customer concentration, as well as adding new training and certification programs, including a competence initiative to support our growth and further enhance our field expertise.