October 07 2013

Customer Service

By: Staci Cretu, M.S.
Marketing and Communications Manager

Did you know that the week of October 7th is Customer Service Week? If you work with us on a regular basis, you already know that every week is dedicated to serving and supporting our customers.

Sponsored by the Customer Service Group, Customer Service Week is an international event “devoted to recognizing the importance of customer service and to honoring the people who serve and support customers with the highest degree of care and professionalism.” It was recognized by the U.S. Congress in 1992 as a national event. The week is celebrated throughout the country with organizations planning events that are designed to boost morale, motivate employees, and foster teamwork.

Within the Westfalia organization, our employees are focused each and every day on our clients and their needs. As active partners with each client we are vested in their success. From the first stages of planning, each system we design is unique, to ideally meet the requirements of each job. Every stage of the project (design, manufacturing, installation, testing, training, commissioning and maintenance/service) is an individual concept. Our expertise in each area enables us to work closely with the clients’ decision makers and planners to create one-of-a-kind, higher-level systems that are distinctive and exceptional.

After installation our dedication and support continues with our team of technically-trained technicians that are available to assist the client with minimizing downtime and maintaining the system for years of reliable operation.

So, for other companies customer service might be the focus of one week out of the year but for the people who work at Westfalia, outstanding customer service is an integral part of what we do each day.