Westfalia Live Operator Emergency Support 24/7/365
Westfalia provides 24/7/365 Support for our customers, including on-call parts, controls/mechanical, and software support teams for after-hours emergencies. Our teams are ready to assist you.
During normal business hours (8am-5pm EST), controls and software phone support exceeding 30 minutes, including call-backs and stand-by, will be charged by the applicable labor rate in one hour increments, with a one hour minimum charge. Processing Fees apply.
During After-Hours(5pm-8am EST weekdays and weekends), all calls are subject to the applicable labor rate in one hour increments, with a (1) hour minimum charge, plus processing fees. After-Hours Parts Support comes with a flat $250 charge added to any parts sale, plus freight and handling.
- After-Hours Live Operator: Call 1-717-764-1115, select #5 for Service, and select #1 for the live operator.
- The Operator will take your information and contact the appropriate Westfalia primary on-call representative, based on your needs. In the case of a failure to reach them, a secondary person will be contacted and lastly, the service manager.
- All on-call representatives are Westfalia skilled technicians ready to serve you.
Non-emergency service requests can also be handled via email, using the following addresses:
- Parts Support Services – firstname.lastname@example.org
- Controls Support Services – email@example.com
- Mechanical Support Services – firstname.lastname@example.org
- Software/WMS Support Services – WTISoftwareSupport@WestfaliaUSA.com
*Support Calls are subject to all applicable charges and fees. Please contact Westfalia if you have any questions regarding our services and rates.