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Contact Live Operator for Service
Live Operator Emergency Support Available 24/7
Call for Emergency Service Available 24/7:
- Call 717-764-1115, select #5 for service, and select #1 for the live operator.
- The operator takes the message, and begins contacting Westfalia's primary on-call person in Field Service. If after 10 minutes and a second attempt the primary person cannot be reached, the operator contacts the secondary on-call person. If either of these two contacts are unreachable or busy with other customers, the Service Manager will be contacted.
- Both primary and secondary contacts are part of the Westfalia Service Department.
- If Warehouse Management Systems (WMS) or Controls support is needed, the Service Department contacts have primary and secondary Controls and WMS employees on-call for specific details and/or dial-in support.
- Non-emergency Service Department inquiries can also be handled via telephone at 717-764-1115 or email:
- For Parts: parts@WestfaliaUSA.com
- For Service: service@WestfaliaUSA.com
Note: calls to this support line may be subject to support changes.
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