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Field Service Assistant
Careers at Westfalia
Westfalia Technologies, Inc. is seeking a full-time Field Service Assistant to join our service team. The position of Field Service Assistant is responsible for performing assigned and self-directed operational office and Service support work. This is an opportunity to join a positive team environment in a growing company.
Essential Job Duties:
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Support Field Service in terms of billing, including coordination and preparation of all documentation
- Be the centralized point for purchase order requests from Purchasing for Field Service
- Provide back-office support for Field Service personnel
- Forward leads for upgrade sales, as well as new equipment sales, to the appropriate in-house person
- Follow internal and external standards for safety as well as all departmental procedures
- Suggest improvements on safety, documentation, forms, procedures, communication and skill sets
- Follow through and oversee the job entry of sales, production, WMS service, field service, and change orders
- Provide support by proactively and responsively performing tasks and activities supporting the Spare Parts/Service department including, but not limited to:
- Conducting research of parts, vendors, and costs/prices
- Quoting
- Entering sales orders
- Purchasing parts via the Purchasing Department
- Following up with timely and correct fulfillment in sales orders
- Coordinating with Shipping/Receiving
- Coordinating timely and proper invoicing of parts sales
- Supporting the reporting of sales activities and revenue development
- Back-up support for front desk reception
Required Qualifications:
High School Diploma
- 5 years of prior office experience
- Ability to maintain a high level of confidentiality
- Ability to work on multiple projects and/or tasks simultaneously
- Team player – ability to see the “big picture” and accommodate other team members’ priorities
- Willingness to take on additional responsibilities when necessary
- Ability to communicate at all levels within the company
- Ability to use Microsoft Office Suite
- Strong organizational skills
Desired Qualifications:
- Familiar with a variety of our field’s concepts, practices and procedures
- Good understanding of technical components
- Understanding of billing or accounting basics
- Hands-on experience in administering orders in a manufacturing or OEM environment
- Ability to read drawings and schematics
- Experience in parts sales
- Ability to speak Spanish or German
Machines/Tools/Equipment:
All computer and networking-related equipment, telephone systems, printers, copiers and calculators are provided to employees for use in performing their necessary tasks.
Benefit Information:
Medical/Prescription, Dental, Vision and Group Term Life are offered after 30 days of employment. Vacation and 401(k) are offered based on length of service.
INCLUSION OF ANY ITEM ON THIS JOB DESCRIPTION IS NOT INTENDED TO EXCLUDE OTHER DUTIES OR REQUIREMENTS DEEMED NECESSARY BY MANAGEMENT FOR OUTSTANDING CUSTOMER SERVICE.
Email your resume to jobs@westfaliaUSA.com
